List of events

The following table contains all events related to macOS that are displayed in the DriveLock Operations Center (DOC). All events below are triggered by DriveLock:

You can find a list of all events DriveLock processes in the Events documentation auf DriveLock Online Help..

The DriveLock macOS Agent reports the following events to the DES:

 

Event ID

Event level (Information, Warning, Error)

Event text

Description

105

Information

Service started

The [name] service was started.

108

Information

Service stopped

The service [name] was stopped.

110

Audit

Drive connected and unlocked

The drive [name] ([category]) was added to the system. It is a [type] bus device. The drive is [locked/unlocked] for this event's user account. Device Id: [ID] [ID] (Rev. [rev]) (Serial number [number]) Applied whitelist rule: [rule] Screen state (keyboard [Win]-[L]): [state]

111

Audit

Drive connected and locked

The drive [name] ([category]) was added to the system. It is controlled by {Product} because of company policy. As an ACL was applied to the drive, some users may no longer be able to access it. It is a [type] bus device. The drive is [locked/unlocked] for this event's user account. Device Id: [ID] [ID] (Rev. [rev]) (Serial number [number]) Applied whitelist rule: [rule] Screen state (keyboard [Win]-[L]): [state]

131

Audit

Temporarily unlocked

{Product} Agent was temporarily unlocked by an administrator. Administrator computer: [ComputerName] (unique ID [ComputerGuid]). Administrator account: [UserName] (domain [Domain], SID [SID])

132

Audit

Temporary unlocked cancelled

The temporary unlock mode of the {Product} Agent was canceled by an administrator. Administrator computer: [ComputerName] (unique ID [ComputerGuid]). Administrator account: [UserName] (domain [Domain], SID [SID]

139

Warning

Temporary unlock ended

The temporary unlock mode of the {Product} Agent ended because the unlock time elapsed.

152

Warning

Policy storage extraction failed

The policy storage container [name] cannot be unpacked to the local computer. Some functions relying on files stored in this container may fail.

153

Warning

Configuration file applied

The configuration file [name] was successfully applied.

154

Error

Configuration file download error

The configuration file [name] could not be downloaded. Error code: [code] Error: [error]

158

Error

Configuration file error

The configuration file [name] could not be read. Error code: [code] Error: [error]

191

Warning

{PrefixEnterpriseService} selected

The {PrefixEnterpriseService} [name] was selected by {Product}. Connection ID: [ID] Used for: [Inventory/Recovery/Events]

192

Warning

{PrefixEnterpriseService} not available

No {PrefixEnterpriseService} is available because no valid server connection is configured.

199

Warning

Drive temporarily unlocked

Drive types temporarily unlocked by administrative intervention are[DriveType1] [DriveType2] [DriveType3] [DriveType4] [DriveType5] [DriveType6] [DriveType7] [DriveType8] [DriveType9] [DriveType10]

235

Error

SSL: Cannot set up

The encrypted communications layer (SSL) could not be set up. Error: [error]

236

Error

Remote control: Cannot set up server

The remote control server component coud not be set up. Agent remote control will be unavailable. Error: [error]

237

Error

Remote control: Internal error

Agent remote control: An internal SOAP communications error occurred. Error: [error]

238

SuccessAudit

Remote control: Function called

An Agent remote control function was called. Calling IP address: [IP address] Called function: [function]

243

Error

Cannot open database

A database could not be opened. Database file: [name] Error code: [code] Error: [error]

246

Error

Cannot store configuration status

The Agent cannot store the configuration status used by other {Product} components. Error code: [code] Error: [error]

247

Error

Cannot initialize configuration store

{Product} Agent cannot initialize the configuration database stores.

249

Error

Configuration file: Fall-back configuration applied

A configuration using configuration files was detected but no settings could be retrieved from a configuration database. {Product} will fall-back to a configuration where all removable drives are blocked.

250

Warning

Configuration file: Using cached copy

The configuration file [name] could not be loaded from its original location. A locally cached copy was used.

251

Error

Configuration file: Cannot extract

A {Product} configuration file could no be extracted.%rSettings from this file will not be applied. Database file: [name] Error code: [code] Error: [error]

264

Error

Cannot merge configuration database with RSoP

Cannot merge the configuration database [name] into the resulting set of policy.

287

Error

No server defined for inventory

No server is defined for uploading collected inventory data.

288

Information

Inventory collection successful

Hard- and software inventory data was successfully collected and uploaded. DES server: [server name] Connection ID: [ID]

289

Information

Inventory collection failed

An error occurred while collecting hard- and software inventory data.DES server: [server name] Connection ID: [ID] Error: [error]

294

Error

Cannot download centrally stored policy

The centrally stored policy [name] could not be downloaded. Server: [name] Error: [error]

295

Error

Centrally stored policy: Cannot extract

A centrally stored policy could no be extracted. Settings from this file will not be applied. Configuration ID: [ID] Error code: [code] Error: [error]

297

Error

Centrally stored policy: Fall-back configuration applied

A configuration using centrally stored policies was detected but no settings could be retrieved from a server. {Product} will fall-back to a configuration where all removable drives are blocked.

299

Information

Centrally stored policy downloaded

The centrally stored policy [name] was successfully downloaded. Configuration ID: [ID] Version: [version]

443

Error

Component start error

A {Product} system component could not be started on this computer. Error code: [code] Error: [error] Component ID: [ID]

520

Error

All {PrefixES} not reachable

Cannot load company policy. All configured {PrefixEnterpriseService}s are not reachable.

521

Error

Cannot determine computer token

Cannot determine the computer token. Error code: [code] Error: [error]

522

Error

Error loading policy assignments

An error occurred while loading policy assignments from server [name]. Error: [error]

523

Error

Policy integrity check failed

The integrity of an assigned policy could not be verified.%rPolicy ID: [ID] Policy name: [name] Actual hash: [value] Expected hash: [value]

533

Warning

No policy - wiped

No valid policy available - the company policy was wiped because the computer was offline for a long period of time.

584

Information

Inventory started

Inventory generation was triggered by DES.

639

Error

Server certificate error

Server certificate error detected. Certificate: [name]. Error message: [text]