Offline recovery process

1. Open the Operating node in the DriveLock Management Console and select Agent remote control.

2. Select Encryption recovery from the context menu and then select Recovery of encrypted containers... :

   

3. By now, the user on the client computer has launched the Recovery Wizard and retrieved the request code. Ask the user to pass it on to you.

4. Enter the request code in the Encrypted volume offline recovery dialog, use copy&paste if you wish. The request code is needed to find the information stored on the DES for the encrypted USB storage device. The text field below shows when and by which user the USB storage device was last encrypted.
5. In the next dialog you will see the generated response code. Pass it on to the user.
6. Next, the user enters the response code on the client computer. In the following dialog the user will specify a new user password for the USB storage device.