Online recovery process

Online recovery is only possible if a corresponding local certificate is present on the DriveLock Agent and the Agent is connected to the corporate network.

The end user on the DriveLock Agent performs the following steps in the Recover encrypted volume password wizard:

1. Select recovery method

   The end user selects the Recover online (...) option here.

   

2. Specify recovery certificate

   The user will either provide the path to the certificate file along with the correct password or refer to a smart card or the certificate in the certificate store.

   

3. Enter new password

   A new password can then be assigned in the last dialog.