End-of-Life information
DriveLock will notify you by newsletter well in advance of the end of support and maintenance for a specific DriveLock version. Please find more information under version-specific deprecations.
The following DriveLock versions are subject to the corresponding End-of-Life (EoL) dates:
|
Version |
On-Premise support available through: |
Cloud customer support: |
|---|---|---|
|
All versions prior to 2024.2 |
EoL - not supported any more |
- |
|
2024.2 |
Development support *1: June 2026 Product support *2: December 2026 |
- |
|
2025.1 |
Development support *1: December 2026 Product support *2: June 2027 |
- |
|
2025.2 |
Development support *1: June 2027 Product support *2: December 2027 |
Support available |
|
2026.1 |
current version |
Support available |
We recommend that all customers upgrade to the latest DriveLock version.
Support lifecycle
Starting with version 2023.1, the support lifecycle for new DriveLock product releases is as follows: When a new product version is released, the End-of-Life (EoL) date for the previous version is announced.
*1 From the date the EoL is announced, DriveLock provides full support for that version for an additional 12 months. This includes critical maintenance updates, bug fixes, and fixes for critical issues.
After the full support period (12 months) ends, no further updates will be released for that version.
*2 DriveLock Product Support remains available for an additional six months to respond to phone, email, and self-service support requests.
This policy applies to all On-Premise versions starting with version 2023.1.
Upgrades:
Customers using earlier product versions with a valid maintenance agreement can upgrade their environment to the latest product version.