End-of-life information

DriveLock sends out a newsletter in time to inform you about the end of support and maintenance for a specific DriveLock version.

For the following versions, the corresponding End-Of-Life (EoL) data apply:

Version	On-premise customer support exists until:	Cloud customer support:
All versions before 2024.1	EoL - not supported any more	-
2024.1	Development support *1: December 2025 Product support *2: June 2026	-
2024.2	Development support *1: June 2026 Product support *2: December 2026	-
2025.1	Development support *1: December 2026 Product support *2: June 2027	Support available
2025.2	current version	Support available

We recommend that all our customers install the latest DriveLock version.

Support lifecycle:

Since version 2023.1, the support lifecycle for new DriveLock product versions is as follows: once a new product version is released, we announce the End-Of-Life (EOL) of the previous version.

^*1 DriveLock will continue to provide full support for this version for 12 months from the date of the EOL announcement. This includes critical maintenance updates, code fixes for bugs and critical issues.

After the expiration of full support (12 months), DriveLock will no longer release new updates for this version.

^*2 However, DriveLock product support is available for a further 6 months to answer telephone, e-mail and self-service inquiries.

This applies to all on-premise versions from version 2023.1.

Upgrades:

Customers who have previous product versions and a valid maintenance contract can upgrade the environment to the latest product version.